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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Articles

Recent activity by Michael Buckley
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  • Adding users

    1. TRU Connect
    2. MyST
    3. Users

    You can add child user accounts to help manage your account. Each user can be assigned a distinct role, which only permits them to access features they need.   Required user roles Site admin  ...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes

  • Searching for transactions

    1. TRU Connect
    2. MyST
    3. Transactions

    The “Transaction search” page allows you to search for requests and transactions that have been processed on your site reference(s). From here, you can view transaction details and perform actions...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Introduction to MyST

    1. TRU Connect
    2. MyST

    MyST is our advanced online portal, allowing you to quickly and easily configure your account and manage your transactions.   Features   Every transaction counts Process offline transactions us...

    • Edited
    • 4 followers
    • 0 comments
    • 3 votes

  • What is TRU Fraud Check?

    1. TRU Security
    2. TRU Fraud Check

      The following documentation only applies to transactions processed using our gateway and acquiring services. TRU Fraud Check is a market leading counter-fraud solution that uses intelligent mon...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Getting started with RAM Tool

    1. Acquiring
    2. RAM Tool

    The RAM Tool is full of helpful information and features for you to discover. Please follow the below to get started.   Video tutorial     Upon receiving login details from Trust Payments, you...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • What are Chargebacks?

    1. Acquiring
    2. Chargebacks Centre

    What is a Chargeback?     This part of the process is sometimes referred to as the "1st Chargeback" or simply a "Dispute". A Chargeback is a transaction reversal initiated by the cardholder's ba...

    • Edited
    • 2 followers
    • 0 comments
    • 2 votes

  • Learn about Strong Customer Authentication (SCA) and EMV 3-D Secure

    1. TRU Security
    2. EMV 3-D Secure

    What is Strong Customer Authentication (SCA)?   Strong Customer Authentication (SCA) is where the customer is required by their bank to provide information from two of the following categories to ...

    • Edited
    • 2 followers
    • 0 comments
    • 1 vote

  • How do I enable / disable tipping?

    1. In-Person Payments
    2. Tipping

    This article explains how to enable/disable the tip/gratuity function: Follow the appropriate instructions below for your terminal:  SoftPOS Please refer to our user guides:   SoftPOS for A...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I generate a Pre-Auth?

    1. In-Person Payments
    2. Pre-authorisations

    This article explains how to perform a pre-auth when the customer is present and is able to produce their payment card.   Background Pre-auths allow you to reserve funds in advance of a future tr...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I perform a sale?

    1. In-Person Payments
    2. Sales and Refunds

    This article explains how to complete a sale using the POS terminal. Follow the appropriate instructions below for your terminal:  SoftPOS Please refer to our user guides:   SoftPOS for And...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes