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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Recent activity by Michael Buckley
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  • 📽️ Virtual Terminal

    1. Portal
    2. Video Guides

      This feature is available to merchants using our TRU Connect gateway. The “Virtual terminal” allows you to manually process payments on behalf of customers.   Required user roles Admin, Tra...

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    • 1 follower
    • 0 comments
    • 0 votes

  • What is the Fixed Reserve?

    1. Acquiring
    2. FAQs

    The Fixed Reserve is a risk-management strategy we employ to help protect our merchants from potential losses that can occur when chargebacks or refunds are processed against their accounts. Withou...

    • Edited
    • 1 follower
    • 0 comments
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  • Apple Pay for JavaScript Library

    1. TRU Connect
    2. JavaScript Library
    3. Add-Ons

    What is Apple Pay? Apple Pay is a wallet-based mobile payment service by Apple Inc. that lets users process payments using an iPhone, iPad or Mac. Customers benefit from a familiar and stream...

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    • 0 followers
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  • Chargeback Dispute Overview

    1. Acquiring
    2. Chargebacks Centre

    When challenging a Chargeback, all parties must follow the procedures defined by the relevant card networks as summarised below.   Mastercard has a single flow for handling all dispute reason code...

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    • 1 follower
    • 0 comments
    • 0 votes

  • Daily Authorisations report

    1. Portal
    2. Generating reports
    3. Stored reports

      This feature is available to merchants using our TRU Connect gateway. The "Daily Authorisations" report covers all successfully authorised purchases and refunds that were processed via the TRU...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • All Data search

    1. Portal
    2. Managing transactions
    3. Stored searches

      This feature is available to merchants using our TRU Connect gateway. "All Data" is an intensive stored search that returns all details available for all requests processed via the TRU Connect...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Power supply

    1. In-Person Payments
    2. Castles Saturn 1000

    The Castles Saturn 1000 contains a Li-ion battery and can be operated without being permanently connected to power. If the battery level is low, it must be connected to power and recharged.   Char...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Acquirer advice code mapping

    1. TRU Connect
    2. Operation Guides

    The acquirer advice code is a numeric value returned if supported by your acquiring bank, indicating if further payments can be processed. The codes are mapped as follows: Code Description Actio...

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    • 1 follower
    • 0 comments
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  • Historical Analysis

    1. Guest Insights
    2. Views

    The "Historical Analysis" page shows analyses of historical transactions processed in the UK for your hotels over the past year. You can use the tabs found along the top of the page to switch betwe...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Managing access groups

    1. Portal
    2. User administration
    3. Access Groups

    You can use the “Access Groups” page to view and manage your access groups.   Required user roles Admin   How to access Select “Settings" and then "Access Groups” from the left navigation bar....

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    • 1 follower
    • 0 comments
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