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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Recent activity by Michael Buckley
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  • How do I integrate with PayPal?

    1. TRU Connect
    2. FAQ
    3. PayPal

    We support the following integration methods: Via our hosted Payment Pages solution ​ Customer selects PayPal and pop-up is displayed. ​ If not already logged in, customer is prompted to d...

    • Edited
    • 1 follower
    • 0 comments
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  • How do I generate a pre-auth with DCC?

    1. In-Person Payments
    2. DCC

       Not supported This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices. Not supported This functionality is not su...

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    • 1 follower
    • 0 comments
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  • Power supply

    1. In-Person Payments
    2. Castles VEGA 3000M

    The Castles VEGA 3000M contains a main lithium-polymer battery and can be operated without being permanently connected to power. If the battery level is low, it must be connected to power and recha...

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    • 1 follower
    • 0 comments
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  • Switch to mobile data connection

    1. In-Person Payments
    2. Getting online

         This guidance assumes a SIM card has been installed in the handset and you are paying for a data plan. To manage network settings, please navigate to the network/internet settings found in the...

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    • 1 follower
    • 0 comments
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  • How do customers add tips?

    1. In-Person Payments
    2. Tipping

      Tipping must be enabled on the device before tipping options will be shown. Learn how to enable tipping.   If tips have been enabled in the app, the customer will be prompted to select from the p...

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    • 1 follower
    • 0 comments
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  • 📽️ Virtual Terminal

    1. Portal
    2. Video Guides

      This feature is available to merchants using our TRU Connect gateway. The “Virtual terminal” allows you to manually process payments on behalf of customers.   Required user roles Admin, Tran...

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    • 1 follower
    • 0 comments
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  • What is the Fixed Reserve?

    1. Acquiring
    2. FAQs

    The Fixed Reserve is a risk-management strategy we employ to help protect our merchants from potential losses that can occur when chargebacks or refunds are processed against their accounts. Withou...

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    • 1 follower
    • 0 comments
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  • Tap to Pay Error Codes

    1. In-Person Payments
    2. Tap to Pay by Trust Payments app
    3. Troubleshooting

    If you encounter an error while processing a request using the Tap to Pay by Trust Payments app, please refer to the list of error codes below to help troubleshoot the cause: In-app error codes Th...

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    • 1 follower
    • 0 comments
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  • Apple Pay for JavaScript Library

    1. TRU Connect
    2. JavaScript Library
    3. Add-Ons

    This article explains how to add Apple Pay to your checkout using our JavaScript Library. What is Apple Pay? Apple Pay is a wallet-based mobile payment service by Apple Inc. that lets users pr...

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    • 0 followers
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  • Chargeback Dispute Overview

    1. Acquiring
    2. Chargebacks Centre

    When challenging a Chargeback, all parties must follow the procedures defined by the relevant card networks as summarised below.   Mastercard has a single flow for handling all dispute reason codes...

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    • 1 follower
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