The Chargebacks tab

Using default search criteria

The default option enables the user to specify a value for each of the search fields available. This option is selected by default when the page is accessed. To create a list of cases to work on, follow these steps:

1. Sign in to RAM Tool.

   ---

2. Navigate to Chargebacks > Case List.

   

   ---

3. Input your MID number into the search box directly under the navigation panel and click "Change".

   

   ---

4. Use the search options to filter your search:

   • Select the "Status" from the drop-down to filter by transaction status (e.g. "Open", "Closed", "Compliance", etc.).
   • You can select a "Posting Date" range to further narrow your search query.
   • Select the "Transaction Kind" from the drop-down (e.g. "CB1 - 1st Chargeback", "CB2 - 2nd Chargeback", "REP - Re-presentment", etc.).
     Optional filters for this search

   You can further filter the case list returned by applying the following additional search filters to the search:

   Filter	Description
   Due Date	Filter by due date.   The due date is the latest date by which the case must be worked. This date is calculated based on the central processing date of the retrieval request or chargeback transaction, plus the card network time frame for the incoming transaction reason code, minus a specified number of days configured for the institution.
   Doc. Received	Check the "Doc. Received" box to only show cases that have received documentation via Visa Resolve Online (VROL) or MasterCom.
   Card Network	Select the "Card Network" from the drop-down list (e.g. Mastercard, Visa, etc.).
   Reason Code	Filter by Reason Code. Click here to learn more.
   Dispute Condition	Filter by Dispute Condition.   The Dispute Condition is used to in conjunction with the Reason Code to determine the reason for the chargeback.
   ARN	Filter by Acquirer Reference Number (ARN).
   Case ID / Scheme ID	Filter by Case ID / Scheme ID. The Case ID is a 14-digit number that uniquely identifies a case. The Scheme ID is a unique identifier allocated to the case by the card scheme.
   Merchant No.	Filter by client number (internal merchant number) or external merchant number.
   Full or 4 digit Card No	Filter by card number.
   Work By Date	Filter by work by date, the date by which a case should be actioned.
   Limit Results	Select from the "Limit Results" drop-down to limit the maximum number of cases to be returned.
   Sort Order	Select from the "Sort Order" drop-down to specify the order in which cases are to be displayed in the results.
   Custom Data	Filter by the custom data reference entered in the 80byte file.

   ---

5. Click "Search" to perform the search.

   

   ---

6. From the search results, you can click the hyperlinked Case ID or Scheme ID on the left to open details of a specific record.