When you receive an order from a customer via mail or telephone, follow the steps below to place an order:
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Log in to the Assisted Service Module (ASM).
Your assigned user role must be "Customer Support" and not "Backoffice Administrator Role". -
Choose the customer you wish to perform the order for by typing their details into the fields provided. After you have added the products being purchased to their order you can advance to the checkout.
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If successful, you are shown the payment form and can now enter the customer's payment details and complete the payment by following the instructions shown on screen.
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After processing a successful transaction, you will be redirected to the order confirmation page. The order will also be created and visible in Backoffice.
