If the Payment Action in the Backoffice settings is set to “AUTHORIZE_ONLY”, you must manually update the order to complete the transaction. Please follow the steps below:
You must ensure pending authorisations are settled (captured) within 7 days of authorisation. This is the maximum time allotted by the card issuer to complete the payment.
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In Backoffice, navigate to Orders using the navigation on the left, and identify the order that you wish to complete. The current Status should show as “Payment Reserved”.
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Click the order to view further options. Click the “Settle Payment” link as shown below:
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If successful, the status of the order shown in the SAP environment will change to “PAYMENT_CAPTURING” and “COMPLETED” shortly afterwards. In the Trust Payments environment, the settle status will be updated to “0 - Pending”, which flags the transaction for settlement on the Trust Payments gateway, TRU Connect.
