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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Recent activity by Michael Buckley
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  • 📽️ Managing users

    1. Portal
    2. Video Guides

    You can use the “Users” page to view and manage your users.   Required user roles Admin   Documentation Managing users

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Processed Transactions search

    1. Portal
    2. Managing transactions
    3. Stored searches

     This feature is available to merchants using our acquiring services. The "Processed Transactions" stored search returns all approved authorisations that completed clearing and will be funded to...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes

  • View account info

    1. In-Person Payments
    2. SoftPOS by Trust Payments app

    View store information To view your Merchant Id (MID), Terminal Id (TID) and other store information in the app, follow these steps: Tap the   icon in the top left and from the menu select "Sett...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Can I process Payouts to customers using Google Pay?

    1. TRU Connect
    2. FAQ
    3. Google Pay

    While you cannot use Google Pay to process Payouts to customers, there are certain configurations that will enable you to process Payouts to the customer's card directly. About authentication meth...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Google Pay direct AUTH integration

    1. TRU Connect
    2. Webservices API
    3. Supported Payment Types

      The following content assumes you have obtained the necessary PCI certification to process and submit sensitive cardholder data in the request to our Webservices API.Read this article to learn m...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • DIS Reset Process

    1. In-Person Payments
    2. Looking after your device

    In order to reset a terminal and prepare a new TID to be downloaded, follow the steps below: Tap the   icon to open the Quick Menu and then tap "Admin". You will be prompted for the current man...

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    • 0 followers
    • 0 comments
    • 0 votes

  • Testing Soft declines

    1. TRU Connect
    2. Testing Centre

    Follow the instructions below to process a test transaction that simulates the card issuer declining the payment due to an absence of Strong Customer Authentication (SCA), known as a Soft decline: ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Creating an invoice with Adobe Commerce

    1. TRU Connect
    2. Shopping Carts
    3. Adobe Commerce (Magento)

    If the payment action is set to “Authorize Only”, you must create the invoice manually. When creating the invoice, a request will be sent to Trust Payments to change the settle status from “2” to “...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I process a refund?

    1. TRU Connect
    2. FAQ

    Refunds can be processed for transactions that have been settled (status 100). There are two methods to perform refunds:   Using Portal Refunds can be processed through Portal. Sign in to Portal,...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Does Apple Pay support Tokenization?

    1. TRU Connect
    2. FAQ
    3. Apple Pay

    With Apple Pay, cardholder details are stored and retrieved from the Apple Wallet when an Apple Pay payment is processed. Tokenizing Apple Pay payment information is only supported for the purpose ...

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    • 1 follower
    • 0 comments
    • 0 votes