Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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Help Centre Chat Bot Terms of Use
Disclaimer of Responsibility Our live assistance is an AI bot and may not always provide accurate or up-to-date information. Data Sensitivity Do not share sensitive information such as full cr...
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Overview page
The "Overview" page shows analyses of the latest transactions processed in the UK for your hotels. You can use the tabs found along the top of the page to switch between timeframes "Yesterday", "La...
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Sign in
To access Guest Insights, you must first sign in https://hotels.trustpayments.com To sign in, navigate to the URL above, enter your username, complete Multi-Factor Authentication (MFA) and ent...
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Guest Insights Navigation
Navigating the pages You can use the links located on the left of the pages to quickly navigate between the different views. These views are as follows: Overview - Analysis of the latest transact...
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Record screencast
At any time, you can record a screencast of your Guest Insights application for downloading and sharing with your team. This utility lives entirely in the browser, meaning you don't need to downloa...
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Getting started with the Rule Manager
This feature is available to merchants using our TRU Connect gateway. The Rule Manager allows you to create your own customised Rules (or activate/deactivate pre-defined system rules) on your ...
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Rule management
This feature is available to merchants using our TRU Connect gateway. If Condition then Action } Rule Rule identifiers There are two types of Rule identifiers supported. It is importan...
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Condition management
This feature is available to merchants using our TRU Connect gateway. This page explains how to manage Conditions that form part of a Rule configured in the Rule Manager. If Condition then ...
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Action management
This feature is available to merchants using our TRU Connect gateway. This page explains how to manage Actions that form part of a Rule configured in the Rule Manager. If Condition then ...
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Introduction to Portal access groups
An Access Group is a collection of related site references that have been grouped together. Admins can assign these groupings to their users, allowing them to assign a large number of site referenc...