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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Articles

Recent activity by Michael Buckley
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  • Manage Portal user roles

    1. Portal
    2. User management
    3. Roles

    The “Role Management” page allows you to view and perform management actions on roles assigned to your Portal users.   Required user roles Admin   How to access Select "User Management" then "...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Processing transactions with WooCommerce

    1. TRU Connect
    2. Shopping Carts
    3. WooCommerce

    How customers process paymentsWhen the customer is ready to purchase the product(s) in their cart, they enter their billing/shipping address and complete the payment using the options presented in ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • My Portal account is locked

    1. Portal
    2. Troubleshooting

    For security reasons, our system may automatically lock the accounts of Portal users who have met certain criteria. If your Portal user account is locked, you will be prevented from signing in and ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Payout terminal

    1. Portal
    2. Processing payments

      This feature is available to merchants using our TRU Connect gateway.  The “Payout Terminal” allows you to manually process payouts (CFT refunds) to your customers.This will credit the custome...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Managing users

    1. Portal
    2. User management
    3. Users

    You can use the “Users” page to view and manage your users.   Required user roles Admin   How to access Select "User Management" and then "Users” from the left navigation bar.   This page allo...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Multi-Factor Authentication (MFA)

    1. Portal
    2. Guide

    The first time you sign into Portal, you will be asked to choose your preferred authentication method. Once configured this method will be used during each subsequent sign-in.  Okta Verify Authen...

    • Edited
    • 1 follower
    • 0 comments
    • 2 votes

  • View transaction details

    1. Portal
    2. Managing transactions

    You can view details for requests and transactions that have been processed on your site reference(s).   Required user roles Admin, Developer, TransactionUser, ViewFeesAndStatements, ViewTransac...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Acquiring Statement

    1. Merchant Statement
    2. Merchant Statement Guide

    The statement header includes key details regarding the statement, based on the Merchant ID number (MID) shown:The header shows the MID, Merchant Name, Processing Currency, Reference Number, Proces...

    • Edited
    • 5 followers
    • 0 comments
    • -7 votes

  • Getting started with 3DS API

    1. Security and Compliance
    2. EMV 3D Secure
    3. 3DS API

      The following content assumes you have obtained the necessary PCI certification to process and submit sensitive cardholder data in the request to our 3DS API.Read this article to learn more.   B...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Power supply

    1. In-Person Payments
    2. Ingenico Desk/5000

      The Ingenico Desk 5000 does not contain a battery and must be connected to a power supply using the enclosed cable at all times to function. Turning device on/offTurn onThe terminal will turn on ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes