This page explains the "Payment pages customer email" Action type that can be configured in the Rule Manager.
Remember: Trust Payments will perform an Action when all criteria of a Condition have been met.
Required user roles
Admin, Developer
Conditions and Actions can only be managed by the users that created them.
How to access
- Expand the "Account" grouping in the side-bar and select "Sites".
- From the Manage sites page, select your site reference from the drop-down, then select "Rule Manager".
- Select the "Payment pages customer email" Action type from the drop-down box, then select the “Go” button.
This Action is used to send an email to the customer’s billing email address following a Payment Pages transaction, when the associated Condition(s) has been met (e.g. for successful transactions).
Customer email notifications are sent from Trust Payments systems when pre-specified criteria are met. These are designed to be sent to your customers and can act as a receipt or confirmation following a transaction.
When enabled, please inform your customer to expect an email notification when they make a purchase.
Within the Action, you can specify the “from” and “reply to” addresses and also the subject.
Screenshot of customer email
Included fields
The following fields are included as default within email notifications:
If these fields are not populated during the payment session, they will be omitted from the email notification.
- Auth Code
- Billing Country
- Billing County
- Billing Email
- Billing First Name
- Billing Last Name
- Billing Postcode
- Billing Premise
- Billing Street
- Billing Town
- Currency
- Main Amount
- Merchant Name
- Order Reference
- Request Type
- Transaction Reference
