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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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  • Introduction to MyST

    1. TRU Connect
    2. MyST

    MyST is our advanced online portal, allowing you to quickly and easily configure your account and manage your transactions.   Features   Every transaction counts Process offline transactions us...

    • Edited
    • 4 followers
    • 0 comments
    • 3 votes

  • Multi-Factor Authentication (MFA)

    1. Portal
    2. Guide

    The first time you sign into Portal, you will be asked to choose your preferred authentication method. Once configured this method will be used during each subsequent sign-in.   Okta Verify A...

    • Edited
    • 1 follower
    • 0 comments
    • 2 votes

  • What are Chargebacks?

    1. Acquiring
    2. Chargebacks Centre

    What is a Chargeback?     This part of the process is sometimes referred to as the "1st Chargeback" or simply a "Dispute". A Chargeback is a transaction reversal initiated by the cardholder's ba...

    • Edited
    • 2 followers
    • 0 comments
    • 2 votes

  • SCA Exemptions

    1. Security
    2. EMV 3-D Secure
    3. 3-D Secure Guide

    There are certain scenarios where you, as a merchant, may deem the risk of fraud for a given transaction to be sufficiently low that you would prefer to bypass EMV 3-D Secure authentication. In the...

    • Edited
    • 2 followers
    • 0 comments
    • 2 votes

  • How do I perform a completion of a Pre-Auth?

    1. In-Person Payments
    2. Pre-authorisations

      Pre-auths allow you to reserve funds in advance of a future transaction. During this time, while no funds have actually left the customer's bank account, these reserved funds are unavailable to ...

    • Edited
    • 1 follower
    • 0 comments
    • 2 votes

  • Configuring Cloudflare to work with Trust Payments

    1. TRU Connect
    2. Troubleshooting

    If your servers are using Cloudflare, you may notice that: Transactions are processed successfully but orders aren't updated on your website's backend. Email notifications are not received from Tru...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote

  • Testing your payment terminal

    1. In-Person Payments
    2. Looking after your device

    Before deploying your terminal in your business, we recommend processing a sale for a low amount (e.g. £1.00) to check the terminal has been configured correctly.   Only managers authorised to ent...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote

  • Account Funding Transactions (AFT)

    1. TRU Connect
    2. Operation Guides

      Before flagging a transaction as an AFT, your account must be enabled and registered for AFTs Any attempt to flag a transaction as an AFT using a site reference that is not registered and enable...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote

  • Overview page

    1. Guest Insights
    2. Views

    The "Overview" page shows analyses of the latest transactions processed in the UK for your hotels. You can use the tabs found along the top of the page to switch between timeframes "Yesterday", "La...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote

  • Probability of Harm (ProbH) App

    1. ProbH
    2. ProbH Guide

    The ProbH app is a web interface that allows you to view ProbH data and query for the latest scores on a given customer's card. Signing in to ProbH app  https://harmdetection.trustpayments.com To ...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote